Friday, October 4, 2013

Another Reason Why Adobe's Subscription Model Was a Bad Idea

As if annoying its customers by switching to a Creative Cloud/Subscription business wasn't enough, Adobe just announced that it was hacked and almost 3 Million customers had their information stolen.

The information stolen includes Credit Card information.  The information was apparently encrypted, which should prevent the thieves from being able to use it.  There is the possibility that the information could be decrypted  (probably not that likely with modern encryption techniques).  There is also the possibility that the thieves managed to access the decrypted Credit Card information.

Adobe has reset the password of any account believed to have been compromised.  Other Adobe account holders may want to change their passwords as well.  Adobe account holders should also keep an eye on the Credit Card used in conjunction with their Adobe account.

This was almost predictable after Adobe forced Photoshop users into cloud computing.  These users had privacy concerns and those concerns have just been realized.  The question is, how many customers will be in a position to leave Adobe for a competing product?

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